Yes, we have a minimum 3 months subscription requirement.

The product take up to 90 days to see all the amazing benefits it has. When you subscribe, we give you a significant discount on the product price, free shipping on your first order, and a free custom engraved brass dog tag Welcome Kit - all upfront. These are genuine gifts that cost us real money as a small business.

The 90 day commitment (3 monthly orders) exists because Liquid Gold is a daily supplement - the nutrients build up over time and the best results are seen between 60 and 90 days of consistent use. We want your dog to actually get the benefit, not just try it for a week.

We also need this commitment to make the economics work as a small Aussie business - we simply can't offer these discounts and gifts to customers who cancel after one order.

After your 90 day commitment (3 orders) is complete, you can cancel anytime through your subscription portal. Here's how:

• Find your original order confirmation email from RawDawg
• Click the "Manage Subscription" link in that email
• Log in and select the cancellation option

Please note - Subscriptions cannot be canncelled via email. Please use the subscription portal to manage/ cancel your subscription.

All of this can be managed directly through your subscription portal - no need to email us!

• Find your original order confirmation email
• Click "Manage Subscription"
• From there you can skip an order, pause your subscription, or change your next delivery date

We encourage you to use the portal for all subscription changes as it's instant - emailing us can take up to 2 weeks to action.

Make sure you have used the same email address as you originally used to purchase RawDawg when attempting to log in.

Please try accessing your subscription using the link directly from your original order confirmation email rather than logging into your account on our website. This usually resolves it.

If that doesn't work, use the Manage Subscription button below to access your account directly.

The subscription option is outlined at multiple points during checkout:

• On the product page when selecting "Subscribe & Save" vs "One-time purchase"
• At the cart page with a recurring purchase notification
• During checkout with the same notification
• In our Subscription Policy

If you genuinely wanted to try the product without committing, our one-time purchase option is always available at rawdawgs.com.au.

If you need help managing your subscription use the button below:

The free shipping offer applies to your first subscription order only.

Subsequent orders do incur a variable shipping fee depending on your location.

If you have any concerns about a shipping charge please manage your subscription directly using the button below:

First, check your tracking number in the shipping confirmation email you would have received when your order was dispatched.

If your tracking shows the order hasn't moved or there's no update after a reasonable timeframe, it's possible Australia Post has lost the parcel. Please contact AusPost directly with your tracking no. for further details. If you still need help, reach out via the contact box at the bottom of this page.

We're so sorry to hear that! This is unfortunately sometimes caused by Australia Post mishandling parcels in transit.

Please use the button below to access your subscription and then contact us via email at the bottom of this page with your order number and photos of the damage within 48 hours of delivery.

We'll get a replacement sent out to you.

You can ONLY update your delivery address directly through your subscription portal. Just log in using the link in your original order confirmation email and update your details under your subscription settings.

Please make sure to do this before your next order is processed to avoid it going to the wrong address. We do not provide a second order for wrongly entered addressess.

Here's a general dosage guide based on your dog's weight. These are guides only - feel free to be a little more or less generous depending on your dog:

• Small dogs (up to 15kg) - 5mL per day
• Medium dogs (15-25kg) - 7.5mL per day
• Large dogs (25kg+) - 10mL per day

Super small dog? Try 0.5ml per kg.

Simply add the daily serve directly to their food. Most dogs love the taste and devour it straight away!

Don't stress - fussy dogs are actually some of our biggest fans once they get used to it! Here are a few tricks:

• Start with just a few drops and gradually build up to the full dose over a week or two
• Mix it through wet food to mask the smell initially
• Try adding a half cup of water to dilute the product.

Give it a couple of weeks - most fussy dogs come around!

Liquid Gold contains: Carp (Cyprinus carpio), kelp, zinc hydrate, selenium, sodium chloride, water, molasses.

All natural. No fillers. No nasties. Australian made.

Yes! Liquid Gold is safe for puppies. Just follow the dosage guide based on their current weight and adjust as they grow.

Liquid Gold is an all natural supplement, however if your dog is on medication for a specific condition we always recommend checking with your vet before adding anything new to their diet. Better safe than sorry!

Every dog is different but here's a general roadmap:

• Days 1-7: They'll love the taste and devour their food every time
• Days 7-21: Skin calms
• Days 21-40: Coat gets glossy and thick
• Days 40-70: More energy, joints feeling good, zoomies are back
• Day 90+: Full results - the dog your vet will compliment!

The key is consistency - give it every single day and give it the full 90 days. That's where the magic happens.

Liquid Gold is specifically formulated for dogs. Cats have very different nutritional needs so we can't recommend it for them.

We accept returns of unopened, undamaged products in original packaging within 14 days of delivery. Please note:

• A 20% restocking fee applies
• Return shipping is at your cost
• You must obtain a Return Authorisation (RA) number before sending anything back
• We do not accept returns on opened bottles

For full details please visit our Returns & Refund Policy.

Subscription orders are generally non-refundable as they are fulfilled according to the agreed terms at checkout. Please refer to our full Returns & Refund Policy for details.

If you believe there has been an error or your product arrived faulty or damaged, use the button below to manage your subscription and contact us via the form at the bottom of this page.

Every new subscriber receives a free Welcome Kit with their first order which includes a personalised engraved brass dog tag - custom made just for your pup!

Sorry to hear that! Please use the button below to access your subscription details and then reach out via the contact form at the bottom of this page with your order number.

Unfortunately the gold serving spoon is no longer part of our Welcome Kit. This offer has not been available for some time. We apologise if any of our older advertising caused confusion around this.